Struggling to hire in Customer Success?
We specialize in recruiting customer success talent that has the right tech stack, customer-focused mindset, communication skills, and technical knowledge that make them the perfect fit for your company.
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Let us save you time & money by doing the grunt work for you.
Are you a Customer Success leader? Has your internal team sent you overflowing resumes of unqualified candidates? Has your CS role been open for 3 months?
Here’s how we’ll find your next perfect Customer Success hire.
Understanding the position
From our kickoff call, we take the time to understand the ins and outs of the Customer Success position you’re hiring for.
✔ How have they approached customer onboarding and implementation?
✔ How have the managed a larger book of business? Upsells? Renewals?
✔ What is their specific industry background and how do they sell to similar verticals as your industry?
We source through various large databases of connections to find you the top talent in your industry, even those who aren't necessarily in the job market. Before you even see their resume, we’ll interview & pre-qualify applicants.
Sourcing top tier CS candidates
Our team will manage the entire staffing process, facilitate communications, and accelerate offer acceptance – all while briefing the hiring manager on all feedback.
Facilitating & Hiring
Customer Success characteristics we screen for:
Customer Focused Mindset
Being able to put themselves in the shoes of your customers and understand their needs, pain points, and objectives is crucial for providing exceptional customer service. A CSM should always put the customer's needs first and be constantly seeking ways to improve their experience.
Time Management & Organization
With many customers to manage, it's important for your potential CSM to be able to prioritize tasks effectively and manage their time efficiently.
Strong Communication Skills
A Customer Success candidate should have excellent communication skills, both written and verbal. They should be able to clearly articulate complex technical concepts to customers in a way that is easy to understand. It’s also important for a CSM to be patient and persistent in their efforts to resolve issues and ensure customer satisfaction.
Technical Knowledge
Your potential CS candidate should have a solid understanding of the product or service they are working with, including the technical aspects of how it works. Their industry background should equip them to posses the skills to understand your product or service.
Roles Filled
Head of Customer Success hired at iamGIS.
Geo-asset management software for inventory management of assets and infrastructure.
Customer Success Manager hired at Skeepers.
Influencer marketing SaaS platform.
Head of Customer Success hired at Salesmsg.
SMS software for customer engagement through 2-way texting, SMS marketing, calling, & more.
+ C A S E S T U D Y
Series C B2B SaaS company leverages Sloane Staffing to place 15 employees in four months and secure the next round of funding.
Enable is a Series C rebate management software company based out of San Francisco that partners with manufacturers, distributors, and retailers to allow them to take control of their rebate programs and turn them into an engine for growth.
“After receiving our Series B funding, our top priority was to grow our footprint in North America and expand our go-to-market & sales teams. We were working with over two dozen staffing firms and Sloane Staffing quickly emerged as our top partner.
Their ability to come in and find top-tier talent in a short period of time has allowed us to meet and exceed our growth targets ahead of time. Our growth targets are even bigger now that we confirmed our Series C and Sloane Staffing is our preferred partner working with multiple departments, hiring managers, and offices outside the US. A phenomenal strategic approach where the main focus is understanding their partner's needs.”Lance Tripp
Head of Global Talent
Roles hired by Sloane Staffing:
3 Enterprise Account Executives
Enterprise Sales Manager
Commercial Sales Manager
4 Sales Enablement Managers
2 Business Development Representative Managers
Customer Success Hiring Resources
