Senior Manager, Adobe Technology Operations (SP)

REMOTE

Overview

The Technology Operations team with our client solves complex process and data orchestration challenges to drive revenue solutions for the Fortune 1000. Collaborating with IT, sales, and marketing counterparts, we navigate enterprise data architecture and integrated technology platforms designing solutions to translate strategy decisions into real impactful deployment.

The Technology Operations team within our clients organization designs and develops advanced platform and integration services for clients ensuring data fluidity. We are seeking an Adobe Experience Platform expert to manage the creation of digital solutions and lead our growing Adobe technology services team. This person will work with our clients colleagues to architect and build Adobe solutions while also mentoring a small team of full-time Strategists and Consultants on their respective projects to ensure quality delivery.

As a Senior Manager, you will partner with leadership, engineering, and strategists to align with client resources to develop solutions and build the technical ecosystems. You will manage colleagues within the Adobe Technology Operations team to guide in their solution development, issue resolution, and ongoing career development.

Responsibilities

Own our clients Adobe TechOps team’s project strategies, development, and deployments through oversight of direct reports assignments and efforts

Oversee the design, development and implementation of select AEP projects including Marketo Engage, Real-time CDP, Target, Journey Optimizer, etc. for our clients. Target bill-ability of this position is 50% to accommodate managerial and strategic responsibilities

Establish consistent procedure and structure of AEP marketing automation initiatives, defining standards to be adhered to by all of our clients development team members

Maintain technical subject matter expertise with the landscape of Adobe Experience Platform through learning and trainings

Collaborate with multiple teams, including functional, IT, service providers, and integrators to provide subject matter expertise in the definition and delivery of data fluidity

Resolve potential issues, escalations from people and development to enable successful delivery of SP technical projects

Partner with key executive stakeholders and contribute to the evolution and maturity of our clients technology strategy, selection, and implementation approach

Aid in identification of critical gaps within the technology ecosystem and partner with strategic leaders to define and enable solutions to address disparities

Define and enable repeatable delivery process to translate methodologies and frameworks into consistent executional excellence

Curate organizational design to enable executional excellence, identify talent gaps and opportunities for efficiency across the technology operations team

Participate in developing and evolving delivery benchmarks to support increased SOW accuracy and project planning

Manage resource requirements, project assignments, and utilization across direct reports

Communication of delivery challenges, risks, issues, status, and solution paths to multiple levels of the organization

Produce a positive client experience and project outcome satisfaction as measured by customer NPS score of 80 or higher

Reenforce company mission, vision and values as core foundations of success for the team and individuals

Foster our organizational culture and lead the team to embrace a performance focused attitude and approach.

Support the education, training, and onboarding of members of the technology operations team, specifically design a technology ecosystem exposure strategy

Be accountable for direct report OKRs - growth and career development

Keep a regular pulse on the team’s happiness and risk factors

Provide ongoing coaching and challenging with direct reports

Provide direct and 360 feedback that’s timely and actionable

Qualifications/Experience

7+ years of Adobe ecosystem experience with extensive development exposure with Marketo

7+ years of experience leading cross functional technology and engineering teams on projects

Proven ability to inspire teams to align around a common goal and rally to realize it

Proven ability to build teams that maximize the both impact and satisfaction of team members

Personal Characteristics

Exceptional analytical, critical thinking, and reasoning abilities

A leader by nature, when you see an issue or opportunity you proactively address it

Exceptional interpersonal skills. Ability to get along with diverse personalities

Ability to establish credibility, be decisive, and be seen as a leader

Ability to recognize and support the organization's goals and priorities

Results-oriented with the ability to balance other business considerations

Must be detail- and solution-oriented, self-motivated, and able to align professional development goals with business goals

Works well in a collaborative / team environment

Has a positive attitude and genuine interest in figuring out a nuanced problem